Effective Date: 6/1/2026

1.General

  • 1.1 These Terms and Conditions are an Agreement between you and DENOVA PTE. LTD. (“DENOVA”, “we”, or “us”). If you have any questions about these Terms and Conditions, please contact us.
  • 1.2 When you click to confirm your acceptance of these Terms and Conditions, create an account, or start using our products or services, you acknowledge that you have carefully read, fully understood, and agreed to be bound by these Terms and Conditions.
  • 1.3 This Agreement applies to the Orvia App (“Orvia”) operated by DENOVA. If there is no separate user agreement for other products or services provided by DENOVA, this Agreement shall also apply.
  • 1.4 You may download the Orvia App from authorized app stores or channels. You understand and agree that if you obtain the App from any unauthorized third party we do not guarantee the proper functioning of the software and shall not be liable for any losses arising from such use.
  • 1.5 We are committed to protecting your personal information. During your use of our products or services, you consent to the collection, use, storage, sharing, disclosure and protection of your personal information in accordance with the Orvia Privacy Policy. Please read and fully understand the Orvia Privacy Policy before using the Orvia App and make the choices you consider appropriate.
  • 1.6 The headings of this Agreement are for convenience only and shall not affect the interpretation of any provision of this Agreement.

2.Acceptable Use

By accessing or using our App, You agree to the following:

2.1 Who May Use the Services

You may use the services only if:

  • (a) you have read, understood, and accepted these Terms and Conditions and agree to be legally bound by them; and
  • (b) you represent and warrant that you are at least 18 years old or the age of majority in your jurisdiction, whichever is higher; that you have full legal capacity to enter into this Agreement; that you are not prohibited under applicable laws, export controls, or sanctions regulations from using Orvia; and that you have not previously been suspended, terminated, or banned from Orvia, or, if you have, that you have obtained our express written authorization to re-register.

If you do not meet the foregoing eligibility requirements, you shall not use or register for the services or provide any personal information to us.

Orvia reserves the right, subject to applicable law, to restrict, suspend or terminate your account and remove, restrict access to, or retain related information where we reasonably believe that you do not meet these requirements.

If you provide false information about your age or eligibility, you shall be solely responsible for any resulting consequences to the extent permitted by applicable law.

2.2 Create an Account

  • (a) You may be required to create an account to use certain services. You shall not allow any third party to use your account, including but not limited to sharing, renting, selling, lending, or transferring your account. You shall also not use any third party account.You are responsible for safeguarding your account. We shall not be liable for any loss or damage arising from your failure to comply with this clause.
  • (b) You shall ensure that all registration information is accurate, truthful, and complete, and shall promptly update such information to maintain its accuracy and completeness.

2.3 Language settings and accounts

  • (a) The Orvia App is available in multiple language versions. Each language version is treated as a separate account. Switching the App language means switching to a different account and a separate account environment. Selecting a different language may affect the services and content available to you.
  • (b) Credits and top-up balances in one language account cannot be carried over, shared with, transferred to, combined with, or used in another language account. Once a top-up is successfully processed, the Credits are tied to that specific language account only and are non-transferable, non-cancellable, and non-refundable.
  • (c) You are strongly advised to review relevant information before changing language settings, as this may affect account balances and access to paid services.You are responsible for verifying the language version and account environment before making any top-up.

2.4 License

  • (a) Subject to this Agreement, Orvia grants you a personal, limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use the software and services.
  • (b) You may not use any trademarks, logos, domain names, website names, or other brand features of Orvia without prior written permission.
  • (c) You shall use the Orvia App strictly in accordance with this Agreement. You shall not attempt to destroy, modify, reverse engineer, decompile, or otherwise derive the source code of the Software, nor interfere with its normal operation or remove any copyright or proprietary notices.

2.5 Safe use

  • (a) The Orvia App stores and processes personal data you provided in order to provide the services. You are responsible for keeping your device and account secure. We recommend that you do not jailbreak or root your device, as this may compromise its security and affect the proper functioning of the App.
  • (b) You shall not use the App for any unlawful, illegal, fraudulent or harmful purposes, or in connection with any such activity.
  • (c) You shall not conduct any systematic or automated data collection activities (including scraping, data mining, data extraction, or data harvesting) without our prior written consent.
  • (d) You shall not impersonate any person or entity, interfere with, disrupt, attack, damage, overload, reverse engineer, decompile, bypass security measures of, or otherwise misuse Orvia, its systems, networks, software, services, or related technical infrastructure.
  • (e) You shall not submit, upload, or transmit any personal information of another person unless you have the lawful right or authorization to do so.

3.Services and Content

  • 3.1 Orvia provides a platform through which users may seek general guidance, entertainment, or advisory content relating to topics such as relationships, family, careers, and personal wellbeing. The services available through Orvia are not limited to the foregoing descriptions and shall be subject to the content and features displayed within the App.
  • 3.2 You acknowledge and agree that Orvia does not provide financial, legal, tax, investment, medical, psychological, therapeutic, counseling, or other professional services. You further agree that you shall not rely upon any content, advice or guidance provided through the App as a substitute for professional advice or as the basis for making legal, medical, financial, or other important decisions.
  • 3.3 You acknowledge and agree that Orvia does not provide any medical advice, diagnosis, or treatment. No content available through the Orvia App shall be considered medical advice, an endorsement, representation, or warranty that any particular practice or guidance is safe, appropriate, or effective for your specific circumstances. None of the Orvia App content should be considered a substitute for qualified professional advice. Orvia strongly recommends that you seek advice from qualified medical or mental health professionals in person where appropriate.
  • 3.4 You shall not use abusive, offensive, unlawful, extremist, obscene, pornographic, discriminatory, or otherwise inappropriate language or content while using the App or interacting with Advisors, including through chats, calls, messages, or other communication features. Violation of this clause may result in the suspension or termination of your account.
  • 3.5 You may publish content through the Orvia App. Such content may be displayed within the App or related services operated by DENOVA. Orvia reserves the right to determine, modify, remove, or restrict the display of any content at its sole discretion.
  • 3.6 You agree that you shall not publish, upload, transmit or otherwise make available any content that:

    • (a) promotes or incites terrorism, extremism, hatred, discrimination, unlawful activities, disruption of economic and social order, pornography, gambling, violence, or other harmful or offensive conduct; or

    (b) is abusive, threatening, defamatory, libellous, harassing, obscene, fraudulent, misleading, hateful, vulgar, or otherwise objectionable; or

    (c) infringes or attempts to infringe any third-party rights, including privacy rights, personal data rights, intellectual property rights, or other proprietary rights; or

    (d) encourages or facilitates conduct that may constitute a civil wrong, criminal offence, or violation of applicable law; or

    (e) impersonates another person or entity, or otherwise misrepresents your affiliation or identity.

4.Fees

  • 4.1 We are committed to ensuring that the App is as useful and efficient as possible. We reserve the right to modify the App or charge for certain services at any time and for any reason. All fees are as published within the App and are subject to change at our discretion.
  • 4.2 The services provided by Orvia include paid services. The applicable pricing shall be subject to the information displayed within the App. To access paid services, you must top up your account and purchase Credits in accordance with the instructions provided in the App. Credits are virtual items available solely for use within the App and have no real-world monetary value. You must read and agree to the Top-up Agreement before making any top-up.
  • 4.3 The Orvia App operates a multi-language account system. Credits are tied to the selected language account and cannot be transferred across different language versions. Please refer to the "Language settings and accounts" section of this Agreement for more details.

5.Advisors

  • 5.1 Advisors provide their services independently. You acknowledge and agree that Advisors are neither employees, agents, representatives, or affiliates of DENOVA. DENOVA shall not be liable for any conduct, advice, guidance, or services provided by Advisors, nor for the quality, accuracy, legality, or reliability thereof. If you encounter any misconduct, inappropriate behavior, or service-related issues involving an Advisor, you may report such matters to us.
  • 5.2 Any qualifications, certifications, competencies, experience, background information, licensing status, or other information relating to Advisors are provided by the Advisors themselves. DENOVA does not verify or guarantee the accuracy, completeness, or authenticity of such information. DENOVA makes no representations or warranties in relation to the Advisor or any advice, guidance, content, information provided by Advisors. You are solely responsible for selecting and interacting with Advisors.
  • 5.3 You shall not establish private contact, communications, or transactions with Advisors outside the Orvia App. During your use of the services, you shall not request, disclose, exchange, or provide any personal contact information, including phone numbers, email addresses, social media accounts, or other contact details, whether relating to yourself, Advisors, or other users.

If an Advisor requests your personal contact information or attempts to communicate with you outside the Orvia App, you should refuse such request, immediately discontinue the communication, and promptly report the matter to us. Any private interactions, transactions, or communications conducted outside the Orvia App are solely at your own risk, and DENOVA shall not be responsible or liable for any resulting disputes, losses, damages, or consequences.

6.Intellectual Property

  • 6.1 The Orvia App, including all related trademarks, copyrights, database rights, software, content, and other intellectual property rights therein, is owned by or licensed to DENOVA. You shall not copy, modify, reproduce, distribute, reverse engineer, decompile, attempt to extract the source code of, create derivative works from, translate, or otherwise exploit any part of the Orvia App or related intellectual property without our prior written consent.
  • 6.2 You grant us a worldwide, non-exclusive, royalty-free, sublicensable license to use, copy, reproduce, process, adapt, modify, publish, transmit, display, distribute, and otherwise use any content that you submit, post, upload, or display through Orvia for the purposes of operating, providing, displaying, promoting, improving, protecting, and developing Orvia and related services.

7.Third-Party Services

  • 7.1 The Orvia App may integrate with or rely upon third-party services, platforms, or providers. Your use of such third-party services may be subject to separate terms, conditions, and privacy policies imposed by the relevant third parties. DENOVA is not responsible for any third-party services, platforms, terms, conditions, policies, acts, omissions, or practices.
  • 7.2 You acknowledge that the availability and functionality of the App may be affected by factors outside Orvia’s control, including internet connectivity, mobile networks, devices, operating systems, or third-party services.
    You are solely responsible for obtaining the necessary internet access, compatible devices, and any fees or charges incurred while using the App, including mobile data or roaming charges.
    Orvia shall not be liable for any inability to access or use the App caused by connectivity issues, device failures, or other circumstances beyond our reasonable control.
  • 7.3 You acknowledge and agree that certain information, content, or services available through the Orvia App may be provided by third parties. We do not guarantee that such information, content, or services are complete, accurate, reliable, available, or suitable for any purpose. To the extent permitted by applicable law, DENOVA shall not be liable for any loss or damage arising from your use of, or reliance on, any third-party information, content, or services available through the Orvia App.

8.Links to other Apps

The Orvia App may contain links to third-party apps or websites that are not owned or controlled by Orvia. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party apps or websites.Your access to and use of such third-party apps or websites is at your own risk, and we strongly encourage you to review the applicable terms and privacy policies before using them.

9.Modification and Termination of Services

  • 9.1 DENOVA reserves the right, in its sole discretion, to correct any errors or omissions, and to modify, suspend, discontinue, restrict, or terminate any part of the App or Services at any time, with or without notice, subject to applicable law.
  • 9.2 You agree that DENOVA shall not be liable to you or any third party for any modification, suspension, discontinuance, restriction, or termination of the App, services, or any related content or features.
  • 9.3 DENOVA may release updates, upgrades, patches, or modifications to the App from time to time. Certain features or functionalities may not operate properly unless you install the latest version of the App. We do not guarantee that the App will always be compatible with your device, operating system, or software version.
  • 9.4 DENOVA reserves the right, subject to applicable law, to suspend, restrict, or terminate your access to the App or services at any time, with or without notice, where we reasonably determine that such action is necessary. Unless otherwise stated by Orvia, upon termination of your account or access to the services: (i) the rights and licenses granted to you under these Terms and Conditions will immediately terminate; and (ii) you must cease all use of the App and services and, where applicable, delete the App from your device. If you request deletion of your account, or if your account is suspended or terminated, the deletion process and related consequences will be governed by our Privacy Policy and Account Deletion Agreement.

10.Assignment

  • 10.1 DENOVA may assign, transfer, subcontract, or otherwise delegate any of its rights or obligations under these Terms and Conditions without prior notice to you.
  • 10.2 DENOVA may not assign, transfer, subcontract, or otherwise delegate any of your rights or obligations under these Terms and Conditions without Orvia’s prior written consent.

11.Disclaimer

  • 11.1 Orvia provides a platform that enables users to connect with Advisors. Advisors provide their services independently, and Orvia shall not be liable for any conduct, advice, guidance, or services provided by Advisors, nor for the quality, accuracy, legality, or reliability of any such conduct, advice, guidance, or services.
  • 11.2 Any opinions, advice, guidance, responses, predictions, information, content, or services available through the Orvia App are provided for general informational and entertainment purposes only.
  • 11.3 Nothing available through the Orvia App constitutes medical, psychological, psychiatric, legal, financial, tax, investment, or other professional services. You should seek qualified professional assistance for any medical, mental health, legal, financial, or other serious matters.
  • 11.4 DENOVA shall not be liable for any verification, review, evaluation, endorsement, or guarantee of the qualifications, certifications, competencies, experience, background information, licensing status, or other information provided by Advisors, or for the accuracy, completeness, or authenticity of such information.
  • 11.5 If you are experiencing a medical emergency, mental health crisis, suicidal thoughts, or believe that you may harm yourself or others, you should immediately contact local emergency services or qualified medical or mental health professionals.
  • 11.6 Orvia App and the services are provided on an “as is” and“as available” basis without warranties of any kind, whether express or implied. To the fullest extent permitted by applicable law, DENOVA disclaims all warranties regarding the accuracy, reliability, availability, completeness, or suitability of any content, advice, statements, or services available through the App. You acknowledge and agree that any reliance on any information, advice, or services provided through the App is at your own risk.
  • 11.7 DENOVA reserves the right to investigate and take appropriate action in relation to any misuse of the App, including exploitation of system vulnerabilities, bugs, loopholes, unauthorized access, or other activities that may cause losses or damages to Orvia, its users, or third parties.

12.Limitation of liability

  • 12.1 To the fullest extent permitted by applicable law, DENOVA, its affiliates, and their respective officers, directors, shareholders, employees, contractors, agents and licensers shall not be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages, including, but not limited to, loss of profits, loss of data, loss of goodwill, service interruption, or other intangible losses, arising out of or in connection with your access to, use of, inability to use, or reliance upon the Orvia App, services, Advisors, or any content available through the App, whether based on contract, tort, negligence, strict liability, or otherwise, even if DENOVA has been advised of the possibility of such damages.
  • 12.2 To the fullest extent permitted by applicable law, DENOVA shall not be liable for any damages, liabilities, or losses arising out of or relating to: (i) your use of or reliance on the Orvia App or services; or (ii) your inability to access or use the Orvia App or services; or (iii) any interactions, communications, transactions, or relationships between you and any Advisor or third party, regardless of the theory of liability, and even if DENOVA has been advised of the possibility of such damages.
  • 12.3 To the fullest extent permitted by applicable law, you acknowledge and agree that the total aggregate liability of DENOVA arising out of or relating to these Terms and Conditions, the App, or the services shall not exceed the total amount paid by you to DENOVA during the twelve (12) months immediately preceding the event giving rise to the claim.

13.Indemnification

You acknowledge and agree to indemnify, defend, and hold harmless DENOVA, its affiliates, and their respective officers, directors, employees, contractors, agents, and licensers from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable legal fees and settlement costs) arising out of or relating to:

  • (i) your breach of these Terms and Conditions;
  • (ii) your use of the Orvia App or Services;
  • (iii) any content, information, or materials submitted, posted, or transmitted by you through the App; or
  • (iv) your violation of any applicable law or third-party rights.

14.Severability

If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable under applicable law, such provision shall be deemed modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain valid and enforceable to the fullest extent permitted by applicable law.

15.Entire Agreement

These Terms and Conditions constitute the entire agreement between the parties with respect to the subject matter of these Terms and Conditions and supersede all prior or contemporaneous agreements, understandings, representations, and communications, whether written or oral, relating to such subject matter.
In the event of any inconsistency between these Terms and Conditions and any other policies, agreements, or documents referenced herein, these Terms and Conditions shall prevail unless expressly stated otherwise

16.Governing Law and Dispute Resolution

  • 16.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore.
  • 16.2 Any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this clause.

    The seat of the arbitration shall be Singapore.

    The tribunal shall consist of one arbitrator.

    The language of the arbitration shall be English.

17.Waiver

To the fullest extent permitted by applicable law, you and DENOVA PTE. LTD. agree that each party may bring claims against the other only in an individual capacity, and not as a plaintiff, claimant, or class member in any purported class, collective, representative or consolidated proceeding.

If this class action waiver is found to be invalid or unenforceable under applicable law, it shall be enforced to the maximum extent permitted by applicable law and shall not affect the enforceability of the remaining provisions of these Terms.

18.Changes to These Terms and Conditions

We may revise, update, modify, or impose additional rules, restrictions, or conditions relating to the use of the App or services from time to time. If we make material changes to these Terms and Conditions, we will provide notice where required by applicable law. If you do not agree to the updated Terms and Conditions, you should stop using Orvia and may delete your account in accordance with the Account Deletion Agreement.

19.Contact Us

If you have any questions or suggestions regarding these Terms and Conditions, please contact us at denova@71live.com.
DENOVA PTE. LTD
Our address is 60 Paya Lebar Road, #11-53, Paya Lebar Square, Singapore 409051.